What is the Better Business Bureau (BBB)?

Founded over a century ago in 1912, the Better Business Bureau (BBB) is a nonprofit organization that, in its own words, "sets standards for ethical business behavior and monitors compliance." As part of this mission, the BBB allows customers to rate and review businesses.

What types of complaints does the Better Business Bureau accept?

The Better Business Bureau accepts complaints involving all types of businesses—online, offline, BBB-accredited businesses, and non-BBB-accredited businesses. It also accepts complaints against charities and non-profits.

What does the Better Business Bureau do?

The Better Business Bureau is a private organization with a stated vision to provide "an ethical marketplace where buyers and sellers can trust each other." Its mission is "to be the leader in advancing marketplace trust." The intent is for consumers to have an unbiased resource to guide them.